This privacy policy explains how Hotevia Digital Solutions collects, uses, and protects your personal data when you use our online platform and related services. We are committed to protecting your privacy and handling your data in a transparent and secure manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
We collect information necessary to provide and improve our services. This includes:
Information you provide to us: This may include identifying information (such as your name, company name, job title), contact information (such as business address), account credentials, payment information, and details about the properties you manage or represent, which you input when setting up an account, configuring services like distribution management, CRS integration, or using booking engine connectivity.
Information collected automatically: When you use our site, we may automatically collect certain technical information about your visit, such as your IP address, browser type, operating system, referral URLs, pages viewed, and usage patterns. This data helps us understand how our service is used and identify areas for improvement.
Information from third parties: We may receive information about you from third-party services that you integrate with our platform (e.g., Property Management Systems, Online Travel Agencies) or from business partners, where this is necessary for providing the requested services and is permitted by law.
We use the collected data for various purposes, including:
Providing, operating, and maintaining our services, including managing hotel distribution, synchronizing data with OTAs, integrating CRSs and PMSs, updating rates and availability, and managing booking connectivity.
Processing transactions and providing customer support.
Communicating with you about your account, service updates, and support issues.
Personalizing and improving your experience on our site.
Monitoring and analyzing trends, usage, and activities in connection with our services to improve functionality and performance.
Developing new products, services, features, and functionality.
Detecting, preventing, and addressing technical issues, security incidents, and fraudulent activities.
Complying with legal obligations and enforcing our terms and conditions.
We process your personal data based on the following legal grounds:
Performance of a contract: We process your data as necessary to fulfill our obligations under the contract for providing our services to you.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms. This includes improving our services, ensuring security, and managing our business operations.
Legal obligation: We may process your data where necessary to comply with applicable laws, regulations, or legal processes.
Consent: In certain limited circumstances, we may rely on your consent to process your data. Where we do, you have the right to withdraw your consent at any time.
We may share your personal data with third parties in the following situations:
Service Providers: We may share data with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., hosting, analytics, payment processing). These parties are contractually bound to use your data only for the purposes of providing services to us and to protect it appropriately.
Integrated Systems: When you integrate our service with your Property Management System, Online Travel Agencies, Central Reservation Systems, or other third-party platforms, we will share data with these systems as necessary to provide the requested functionality (e.g., sending availability updates, retrieving bookings).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the acquiring entity.
Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Protection of Rights: We may disclose your data where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing. When data is no longer needed, we will securely delete or anonymize it.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted over the internet.
As a company operating in a global industry, your data may be transferred to and stored in countries outside of your jurisdiction, including countries outside the European Economic Area (EEA). We take steps to ensure that such transfers comply with applicable data protection laws, using appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, where required.
Under applicable data protection laws, you have certain rights regarding your personal data. These may include:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.
The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or where the alleged infringement occurred.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.
We use cookies and similar tracking technologies to collect information about your browsing behavior on our site. This helps us analyze site usage, personalize your experience, and improve our services. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy (if applicable, otherwise incorporate details here) for more information.
Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page or through other appropriate communication channels. We encourage you to review this policy periodically for any updates.
If you have any questions or concerns about this privacy policy or our data practices, you may contact us by writing to:
Hotevia Digital Solutions
177 Via Cristoforo Colombo, Floor 3
Rome, Lazio, 00147
Italy